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Case Management System for Tribunals

The SBC Case Management System for Tribunals is client focused system that automates key tribunal and case flow management activities.

This process begins from case initiation through case management and case tracking to case disposal. The CMS provides reliable real time information to both tribunal members and case managers.

Whilst comprehensive in its functionality, the CMS is also a flexible software package. This allows the CMS to account for the inevitable changes that the tribunal will face in the years ahead in a cost-effective manner.

The CMS is highly user configurable and has many options and features that allow the CMS to be adapted to the requirements of the tribunal's environment.

The CMS core package has been designed and developed by a team who have worked extensively within the legal environment. SBC is committed to the ongoing research and development to improve and enhance the features that the CMS offers.

The key functional areas of the CMS are as follows:

Case flow management includes automated workflow for cases, overdue tasks and automatic scheduled on cases due

Case Initiation ability to create new cases and instant workflow which ensures that all relevant details for the tribunal case is completed when a case is initiated. SBC software contains the flexibility to replicate most standard application forms and provide users with a systematic process for lodgement, including minimal data entry.

Party and Party Representatives Profiling - the solution can record details of name and address changes, lists of associated cases and file notes relevant to a party or party representative. Once a contact has been recorded in the system, their details will be available to interface with one or many cases without the need to re-key the information each time.

Calendars, Diaries, Task Lists and Scheduling includes diaries, calendars and task lists which assist the Case Manager or Scheduling Officer in booking appointments or tribunal sessions.

Case Manager and Member/Assessor Profiling - provides the facility to record details of Case Manager or Member, their activities, specialities and schedule (including unavailability).

Venue Management provides the facility record Venue Profiles, including address and contact details, facilities (such as video conferencing) and schedule.

Results of listings, orders and tribunal sessions - provides the facility to record all decisions and reasons produced by the tribunal. The standardised order facility provides the facility to search for existing orders and/or generate orders directly from the system with case details from the case record.

Application, Hearing, Order and Appeals Management provides easy to use processes for the management of case details, from the lodgement of an application through to the management of appeals.

Administrative Appeals facility for the management Administrative Appeals cases.

Alternative dispute resolution SBC's Case Management System caters for dispute resolution as an alternative to a full tribunal session.

Specialist Tribunals SBC has a developed number of tribunal systems for areas of the Government, including Residential Tenancy.

Guardianship and Mental Health a facility to record details of both the Guardianship and Mental Health aspects of the case, including the sharing of information from Medical Facilities and Practitioners.

Document Management - The system contains the capability to record all correspondence both received and generated by the tribunal in relation to a case such as correspondence in, correspondence out and file notes. All correspondence can be emailed to other staff members and is automatically registered in the integrated document management system ('DMS'). Full document version tracking is included in this module.

Reporting - management and statistical reports to suit legislative and ministerial requirements for tribunals. Each system contains specific tailored management reports as well as standard statistical measures. Ad Hoc reporting is also available as a module.

File tracking - the system provides a file tracking facility, which tracks where a physical file may be located. This facility can be integrated with most standard bar scanning systems reducing the number of misplaced files.

Security the Case Management System for Tribunals includes integrated security including profile based user security, database level security, encryption, access protection and the facility for System Administrators to maintain security on cases by type, owner or other details as required.

On line public searching and portal an additional module which can be added to the CMS for tribunal system to allow the public or authorised lodgement and publication of CMS details, including the submission of Applications, Appeals and tracking outcomes of these submissions. For Assessors and Members, the portal includes a Scheduling and Personal Details section which allows these individuals to update their own schedule (such as unavailability).

SBC recognises that different tribunals whilst similar in may practices and procedures often differ in their approaches to case management. With this in mind SBC implemented a design structure within the CMS that allows the CMS to be customised or adapted in a cost and time effective manor so that the exact functional requirements of the relevant Tribunal can be met.

For further details of SBC's Case Management System for Tribunals please contact SBC at info@sbcit.com.au or at your local SBC office Contacts Page.

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